TQM I – Process Improvement Planning and Eficiency Measurement

The TQM I  course  is focused on  continuous improvement of processes, Lean management and Six Sigma .

  • Under the guidance of an experienced lecturer, participants apply the content mainly with the help of  simulations and examples from practice.
  • Top lecturers  with experience and experts in their field.
  • High degree of satisfaction  of course participants .

The form of course implementation is  face-to-face or online (or both forms) .
The working methods used in the training programs are chosen in such a way as to ensure interactivity, adaptation of the content to the needs of the participants and a  priority focus on the transfer of knowledge into practice .

  • Apply systems of continuous process improvement, Lean management and Six Sigma for strategic planning of efficiency improvement.

How to increase the efficiency of processes?

  • Case study of streamlining processes in the organization. Video film. Identification of problems in internal customer relations and their impact on the satisfaction of external customers.
  • Trends in management systems. ISO 9001, IATF 16949, Kaizen, Lean Six Sigma relationship.
  • What is Lean Management and Six Sigma and why use them.

How to select and define efficiency improvement projects

  • Description of the process with the determination of internal and external customers and suppliers, defining resources and limitations. Customer requirements and needs, indicators of their fulfillment.
  • Strategic vision, mission and stakeholder requirements for improvement.
  • Identification of critical success factors.
  • Use of managerial statistical tools in determining priorities in improvement planning.
  • Matrix of critical factors and processes.
  • Hoshin Kanri planning, X-matrix and Policy deployment.

Project objectives and measurement of benefits

  • Application of the QFD method (Transferring customer requirements to processes) in planning.
  • KPI (key performance indicators).
  • Project selection procedure. Lean Six Sigma vs. Incremental Improvement – Kaizen.

Benchmarking and process performance measurement

  • An improvement methodology based on comparing yourself with the best.
  • Practical application. Objectives of efficiency improvement projects.

BSC – Balanced Scorecard

  • Financial, customer and process perspective, learning and growth.
  • Practical application of the strategy transfer system into practice and performance measurement.

Use of improvement teams and motivation for improvement

  • Where and how to use teamwork for improvement. KVP – Kaizen. Tools and motivation.
  • Building a company culture supporting process improvement.
  • Experience in the application of incentive systems to improve processes in companies.

Motivating colleagues to improve processes

  • Building a company culture supporting process improvement. Motivation to improve.
  • Experience in the application of incentive systems for improving processes in companies.

Practical experience from application in the automotive industry, in other production and services

  • Presentation of domestic and foreign experiences.

For course participants, we offer the possibility of subsequent application support in the form of individual consultation with a lecturer or in the form of workshops directly at the client.


To order or for more information, contact us at fbe@fbe.sk, or at phone number +421 2 544 185 13.

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