TQM I – Process Improvement Planning and Eficiency Measurement

The Total Quality Management I course focuses on how to link a company’s strategy to improvement objectives and to establish key performance indicators (KPIs). Then define improvement projects and measure the level of process achievement. .

  • Under the guidance of an experienced lecturer, participants apply the content mainly with the help of  simulations and examples from practice.
  • Top lecturers  with experience and experts in their field.
  • High degree of satisfaction  of course participants .

The form of course implementation is  face-to-face or online (or both forms) .
The working methods used in the training programs are chosen in such a way as to ensure interactivity, adaptation of the content to the needs of the participants and a  priority focus on the transfer of knowledge into practice .

  • Participants will learn how to effectively link company strategy to improvement initiatives by establishing key performance indicators (KPIs) and defining improvement projects.
  • The course provides step-by-step guidance and tools for measuring and evaluating process achievement, which is key to identifying areas that require improvement.
  • Participants will learn how to define and implement improvement projects that align with their business strategy and goals. These projects will focus on achieving tangible results that will bring tangible benefits to their organization.

How to increase the efficiency of processes?

  • Case study of streamlining processes in the organization. Video film. Identification of problems in internal customer relations and their impact on the satisfaction of external customers.
  • Trends in management systems. ISO 9001, IATF 16949, Kaizen, Lean Six Sigma relationship.
  • What are Lean Management and Six Sigma and why use them?

How to select and define efficiency improvement projects

  • Description of the process with the determination of internal and external customers and suppliers, defining resources and limitations. Customer requirements and needs, indicators of their fulfillment.
  • Strategic vision, mission, and stakeholder requirements for improvement.
  • Identification of critical success factors.
  • Use of managerial statistical tools in determining priorities in improvement planning.
  • Matrix of critical factors and processes.
  • Hoshin Kanri planning, X-matrix, and Policy deployment.

Project objectives and measurement of benefits

  • Application of the QFD method (Transferring customer requirements to processes) in planning.
  • KPI (key performance indicators).
  • Project selection procedure. Lean Six Sigma vs. Incremental Improvement – Kaizen.

Benchmarking and process performance measurement

  • An improvement methodology based on comparing yourself with the best.
  • Practical application. Objectives of efficiency improvement projects.

BSC – Balanced Scorecard

  • Financial, customer and process perspective, learning and growth.
  • Practical application of the strategy transfer system into practice and performance measurement.

Use of improvement teams and motivation for improvement

  • Where and how to use teamwork for improvement. KVP – Kaizen. Tools and motivation.
  • Building a company culture supporting process improvement.
  • Experience in the application of incentive systems to improve processes in companies.


Practical experience from application in the automotive industry, in other production and services

  • Presentation of domestic and foreign experiences.

For course participants, we offer the possibility of subsequent application support in the form of individual consultation with a lecturer or in the form of workshops directly at the client.


To order or for more information, contact us at fbe@fbe.sk, or at phone number +421 2 544 185 13.

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