Successful companies need to improve the competitiveness of their products continuously and at the same time the efficiency of their processes. In collaboration with our manufacturing and service customers, who are leaders in their fields, we have developed a course specifically designed for managers and those responsible for improving quality and efficiency in organizations, managing stakeholders, and implementing change. Attending this course will not only provide you with practically applicable procedures but also an opportunity to exchange practical experience.
The TQM I course focuses on practices for linking a company’s strategy to improvement objectives and establishing key performance indicators (KPIs). Then define improvement projects and measure the level of process achievement. You will find out what works and what doesn’t work for others and gain valuable tips that you can immediately apply in your organization.
- Under the guidance of an experienced lecturer, participants apply the content mainly with the help of simulations and examples from practice.
- Top lecturers with experience and experts in their field.
- High degree of satisfaction of course participants .
The form of course implementation is face-to-face or online (or both forms) .
The working methods used in the training programs are chosen in such a way as to ensure interactivity, adaptation of the content to the needs of the participants and a priority focus on the transfer of knowledge into practice .
- Participants will learn how to effectively link company strategy with product and process improvement initiatives, set key performance indicators (KPIs), and define improvement projects.
- The course provides detailed guidelines and tools for measuring and evaluating the achieved level of product quality and process efficiency, which is key to identifying areas that require improvement.
- Participants will learn how to define and implement improvement projects that are consistent with their business strategy and goals. These projects will be focused on achieving results in line with the strategy.
The course focuses on the following topics:
- Procedures and criteria for selecting and defining product and process improvement projects.
- Strategic planning. Policy Deployment. X-Matrix. Hoshin Kanri.
- Improvement project goals and measuring benefits. Benchmarking.
- VOC (Voice of the Customer), “Customer journey,” and QFD (Quality Function Deployment).
- Stakeholder management
- Process performance measurement. Use of BSC – Balanced Scorecard.
- Change management and motivation for improvement.
How to improve product quality and process efficiency?
- Case study of process streamlining in an organization. Identifying problems in internal customer relations and their impact on external customer satisfaction.
- Continuous improvement (CI), Lean Management, and Six Sigma – what we can expect from them.
- Trends in management systems – increasing efficiency and improving quality.
- Using AI to increase efficiency.
How to select and define efficiency improvement projects
- How to select and define efficiency improvement projects
- VOC – Voice of the Customer. “Customer journey.”
- Description of the process with identification of internal and external customers and suppliers, definition of resources and constraints. Customer requirements and needs, indicators of their fulfillment.
- Strategic vision, mission, and requirements of stakeholders for improvement. Stakeholder management.
- Identification of critical success factors.
- Use of management statistical tools in determining priorities in improvement planning.
- Matrix of critical factors and processes.
- Hoshin Kanri planning, X-matrix, and policy deployment.
How to select and define projects: Improvement project goals, benchmarking, and measuring benefits
- Applying the QFD method (transferring customer requirements into products and processes).
- The process of selecting projects and setting their goals.
- Benchmarking – a methodology for improving products and processes based on comparison with the best.
- Practical application. Efficiency improvement project objectives.
Objectives. Performance measurement. KPI. Balanced Scorecard
- KPI (key performance indicators). Practical application of the system for translating strategy into practice and measuring results.
- Financial, customer, and process perspectives, learning and growth.
Stakeholder management, change management, and motivation for improvement
- Improvement teams. Tools and motivation for improvement. Change management.
- Building a corporate culture that supports product and process improvement.
- Experience with the application of incentive systems for improvement in companies.
Practical experience from application in the automotive industry, in other production and services
- Presentation of domestic and foreign experiences.
For course participants, we offer the possibility of subsequent application support in the form of individual consultation with a lecturer or in the form of workshops directly at the client.
To order or for more information, contact us at fbe@fbe.sk, or at phone number +421 2 544 185 13.