The Problem solving course is aimed at determining the root causes of problems and the subsequent implementation of the solution.
- Under the guidance of an experienced lecturer, participants apply the content mainly with the help of simulations and examples from practice.
- Top lecturers with experience and experts in their field.
- High level of satisfaction of course participants.
The working methods used in the training programs are chosen in such a way as to ensure interactivity, adapt the content to the needs of the participants and prioritize the transfer of knowledge into practice .
- Apply the team methodology of problem solving to a selected problem from the company’s processes with the aim of solving the problem and providing participants with practical knowledge and skills for using individual problem solving tools.
- Gain the ability to choose the right tool depending on the type of problem being solved or tasks.
- Process a proposal to solve a practical problem using selected quality tools.
Presentation of the methodology for structured problem solving
- PDCA cycle (Plan-Do-Over-Achieve)
- Overview of methodologies (8D, A3, 5why, Ishikawa, Brainstorming)
- When to apply which?
Strategies for identifying the root cause (root cause analysis)
- Problem definition
- Asking the right questions and identifying sources of variability
- Knowledge-based approaches vs. convergent approaches
- Isolating the problem
- Contrast analysis
- 5 x Why? Typical dominance of a root cause problem
Proposal of solutions and implementation of countermeasures
- Good and bad solutions (including the most common troubleshooting mistakes)
- How to design a good solution, how to make sure it works
- Implementation of solutions to the problem
Solving the task from the environment of the participants
- Selection of a specific task to practice quality tools in solving problems and tasks
from the training participants’ practice.