Process Mapping is a method used to visually display and analyze processes in an organization. This tool makes it possible to understand in detail the procedure and sequence of steps that are carried out within the process, and to identify possible problems, errors or inefficiencies .
With Process Mapping, experts create a graphic representation of the process using various symbols and diagrams . The basic elements of a process map include:
- Activities: Shown as squares or rectangles, they represent steps or tasks within a process.
- Transitions: Shown by arrows, they show the direction of movement of the process from one activity to the next.
- Data flows: Shown as arrows or lines, represent the flow of information between activities in a process.
- Time Delays: Shown by time-indicating arrows, they show the time intervals between activities.
Process Mapping allows you to visually identify connections between activities, reveal duplication, unnecessary steps, delays and deficiencies in the process. It also provides space for discussion and collaboration between team members, which leads to the identification of possible improvements and proposals for process optimization.
Process Mapping is an important tool for continuous improvement within Lean Six Sigma. It helps identify waste and improves work flow. It is useful for managers, analysts and teams in analyzing and optimizing processes for greater efficiency, quality and organizational performance.